Frequently Asked Questions
Everything you need to know about bringing Birch Robot into your home.
What materials are used in Birch Robot furniture?
We prioritize sustainability and durability, using FSC-certified solid birch wood and eco-friendly, non-toxic finishes to ensure safety for your home and the environment.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
Do you offer a warranty on your products?
Yes, all Birch Robot products come with a 2-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund, minus return shipping costs.
Is assembly required for the furniture?
Most of our items arrive flat-packed to reduce our carbon footprint. We include intuitive, tool-free assembly instructions and all necessary hardware in every box.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm or Klarna.